10/01/2024
Who we are
Our trading name is ‘JB Caravan and Trailer Services’. Operating address is 79 Chase Road, Burntwood, Staffordshire,WS7 0DU. Trading in service and repair of caravans, trailers, motorhome habitation areas, horse lorry habitation, leisure vehicle gas services for hire purposes.
Booking of work
Appointments can be made via telephone or email. All contact details, location of work and customers full name and address must be stated in order to confirm a booking. Further in depth conditions for servicing requirements are available to download from the website, and will be sent to you via email along with confirmation of your booking. We cannot be held responsible for issues arising if these conditions are not met.
Payment terms
Payment for completed services must be made on the same day, in full, upon completion of the agreed work via bank transfer, cash or debit card. Unless prior arrangements have been put in place.
Cancellation of appointments
There will be no charges for cancellation of appointments unless:-
In both cases the standard call out fee will be applicable. We will endeavour to work with customers around issues that can arise, but we do try to mitigate lost time by confirming all appointments prior to our visit.
Cancellation of work/repairs
If work has commenced on an agreed service/repair, all parts fitted and labour costs incurred will become chargeable to the customer should cancellation occur before the service/repair has been completed.
Parts costs
All parts fitted remain the property of ‘JB Caravan and Trailer Services’ until such items have been paid for in full by the customer.
All special order items must be paid for in full by the customer at the point of order. These items are non refundable unless faulty.
Parts warranty
All parts carry a manufacturers warranty. Parts fitted by ‘JB Caravan and Trailer Services’ can be subject to warranty claims procedures as laid out by the manufacturer. Such claims can be handled by ‘JB Caravan and Trailer Services’.
Data usage
‘JB Caravan and Trailer Services’ may hold customers contact details for future use. We may contact you from time to time with information on new services or offers. We may also use this information to contact you on the anniversary of your service with recommendations of work/servicing required.
Your data will not be passed to any third party.
General terms and conditions
All work carried out is guaranteed against faulty workmanship. ‘JB Caravan and Trailer Services’ must be notified of all cases of suspected faulty workmanship in order for a resolution to be agreed. We reserve the right to rectify faulty workmanship ourselves, at no cost to the customer. Refer to general exclusions.
General exclusions
Some work can never be termed as being guaranteed. A customer is always informed of this before work is agreed.
Replacement windows will not be guaranteed against correct colour shade. All polycarbonate window shade will fade at different rates over time and conditions. We, as suppliers, are bound by the manufacturers specifications.
It is expected, as stated on all invoices and service paperwork, that the customer is responsible for secure wheel attachment to the vehicle. This should be checked whenever the vehicle has been left unattended before use.
We politely request that prior to our visit the floor, beds and seating areas are totally free of any belongings. This ensures your items will not be damaged. The lockers are required to be totally empty as access is needed to all corners and edges to carry out an accurate damp test. We are unable to move belongings so these areas may go untested if not accessible and marked as RA (restricted access) on the paperwork. Faults can be missed if hidden by your items.
Overhead lockers – please ensure that all items are secure, as we cannot be held responsible for damage from items falling out.
Gas lockers – require clear access to gas bottles, regulators and pipework for testing purposes.
Your caravan must be set up ready for the service, with any covers removed, plugged in to the mains and with a barrel of water available. We have power on board for those having a service in storage etc. We need to be able to work at low level in a safe, clean and not overgrown space. With a minimum of 1.5 metre clearance, in order to remove your wheels and drums to inspect and work on your brakes, as well as lie underneath the caravan for adjustments and checks. General access around the caravan is needed for servicing requirements. Our service vehicle runs airlines to operate certain tools, so does need to park as close to the caravan as possible without causing an obstruction to others.
Payment – unfortunately we are finding ourselves having to chase payment. Payment in full, is due on the same day as our visit unless you have made prior arrangements with ourselves. Late payment and chasing of payments may result in extra charges and penalties.
Please don’t hesitate to contact us, if you have any concerns or questions about the above. We are happy to help where we can.
Prior to our visit, the trailer must be fully unladen to ensure it can be jacked up safely and without uneven load.
Access is required at low level around the trailer in a safe, clean and not overgrown space. With a minimum of 1.5 metre clearance, in order to remove your wheels and drums to inspect and work on your brakes, as well as lie underneath the trailer for adjustments and checks. General access around the trailer is needed for servicing requirements. Our service vehicle runs airlines to operate certain tools, so needs to be parked as close to your vehicle as possible without causing an obstruction to others.
Payment – unfortunately we are finding ourselves having to chase payment. Payment in full is due on the same day as our visit, unless you have made prior arrangements with ourselves. Late payment and chasing of payments may result in extra charges and penalties.
Please don’t hesitate to contact us, if you have any concerns or questions about the above. We are happy to help where we can.
Prior to our visit, the tent/camper must be fully erected if you are having the habitation part serviced. Your tent/camper needs to be set up ready for the service, plugged in to the mains and with a barrel of water available. We have power on board for those having a service in storage.
Gas lockers -require clear access to gas bottles, regulators and pipework for testing purposes.
Access is required at low level around the vehicle in a safe, clean and not overgrown space. With a minimum of 1.5 metre clearance, in order to remove your wheels and drums to inspect and work on your brakes, as well as lie underneath the tent/camper for adjustments and checks. General access around the vehicle is needed for servicing requirements. Our service vehicle runs airlines to operate certain tools, so needs to be parked as close to your vehicle as possible without causing an obstruction to others.
Payment – unfortunately we are finding ourselves having to chase payment. Payment in full is due on the same day as our visit, unless you have made prior arrangements with ourselves. Late payment and chasing of payments may result in extra charges and penalties.
Please don’t hesitate to contact us, if you have any concerns or questions about the above. We are happy to help where we can.
